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Frequently Asked Questions

Motor Pool Reservation System

Last Updated: March 19, 2010

Question
How do I change or retrieve my LDS Account Username or Password?
How do I change my Personal Profile Information?
I tried to sign up by using the Sign Up Now link and it says I'm already registered. How do I know what my log-in information is (ID and password)?
It says the person I'm trying to reserve a car for doesn't exist in the system, but when I go to register him it says his profile already exists. How do I make a reservation for him?
How do I book multiple vehicles for the same person?
How do I book multiple reservations but for different people?
How can I see the reservations that already exist?
How can I change one of my reservations?
How can I cancel one of my reservations?
At the COB, do I need to wash my car when I return?
What do I take back to show that I went on the trip?
Can I sign up for the Church Office Van Pool from this web site?
Is there a place where I can view Motor Pool Policy?

Q. How do I change or retrieve my LDS Account Username or Password?

A. LDS Account is the standard login for Church applications.  Click here to reset you Username.  Click here to reset your Password.


Q. How do I change my Personal Profile information?

A. Go to the My Profile link. On the My Profile screen users can change everything except their I.D. number and name.


Q. I tried to sign up by using the Sign Up Now link and it says I'm already registered. How do I know what my log-in information is (ID and password)?

A. Click on the Forgot Password link and you will be prompted for your email address. The system will identify you by this information and send you an email with the proper information.


Q. It says the person I'm trying to reserve a car for doesn't exist in the system, but when I go to register him it says his profile already exists. How do I make a reservation for him?

A. The person making the reservation needs to make sure that they are putting in the correct I.D. number of the driver in the box provided and not the drivers name. If this does not work they need to call in to check and make sure that the I.D. is correct.


Q. How do I book multiple vehicles for the same person?

A. This can be done easily with the Submit and Make Similar Request button at the end of the reservation process. When this option is selected it takes the requestor back to the previous page with the same settings as the first reservation. The requestor can then change dates and times, type of vehicle, or even driver.


Q. How do I book multiple reservations but for different people?

A. As above, select the Submit and Make Similar Request button. When the screen goes back type the I.D. of the other driver in the box that is right next to the drivers name. This will change the department as well as the name displayed. The requestor can then make other reservation changes that they need.


Q. How can I see the reservations that already exist?

A. Click on the My Schedule link. This will show a list of reservations that the person has requested or that have been requested on their behalf.


Q. How can I change one of my reservations?

A. When on the My Schedule page, click on the magnifying glass to the left of the reservation that needs to be modified. This will show you specifics of that reservation, you may add notes by clicking the Add Notes button. The Administrator will then approve and make the necessary changes or deny the change request and send an email explaining why the change may not be possible.


Q. How can I cancel one of my reservations?

A. When in the My Schedule page, click on the red X to the left of the reservation that needs to be cancelled. It will confirm the cancellation before actually cancelling.


Q. At the COB, do I need to wash my car when I return?

A. YES, you must wash the car using the COB Motor Pool car wash just east of the office. Scan the white card found in the key packet to activate the wash. The green light at the front of the washer will come on; pull the car forward until the front right tire slips into the boot. You will know when this has happened because the light will turn red. The Washer will then begin to wash. When finished the yellow light will show, pull foreword slowly through the rinse. Use a chamois to dry off the vehicle, located to the right of the washer.


Q. What do I take back to show that I went on the trip?

A. When in the My Schedule page, click on the washboard icon to the left of the completed reservation. This will pull up a receipt that can be printed.


Q. Can I sign up for the Church Office Van Pool from this web site?

A. Anyone interested in using the COB Van Pool must fill out an application with Deanna Powell on the 25th floor of the COB. She can be reached at (801) 240-3194


Q. Is there a place where I can view Motor Pool policy?

A. Yes, the policy can be accessed at any time that you are on the Agile FleetCommander web site by clicking the Policies link in the Information section.

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